Last Updated: July 2026
Welcome to Rajadhani Gold & Diamonds – Advance Gold Scheme.
At Rajadhani Gold & Diamonds, we respect your privacy and are committed to protecting your personal
information. This Privacy Policy explains how we collect, use, store, and protect your information when
you register for or use our Advance Gold Scheme services through our website or mobile application.
By using our services, you acknowledge and agree to the practices described in this Privacy Policy.
To provide our Advance Gold Scheme services safely and efficiently, we may collect information including:
We collect only the information reasonably required to provide our services, maintain customer accounts, process transactions, and comply with applicable legal requirements.
The information collected may be used to:
Your personal information will not be sold or rented to third parties.
For certain services or transactions, customers may be required to provide valid KYC or identity verification information. KYC information will be collected and used only where reasonably necessary for customer verification, transaction processing, fraud prevention, scheme administration, or compliance with applicable laws.
Customers are responsible for ensuring that all information and documents submitted are accurate and valid.
Payments may be processed through authorised payment gateways, banks, UPI services, or other approved payment service providers.
Rajadhani Gold & Diamonds does not request customers to disclose confidential credentials such as:
Customers should never share such confidential information with any person claiming to represent Rajadhani Gold & Diamonds.
Payment service providers may process transaction information according to their own privacy and security policies.
We take reasonable technical and organisational measures to protect customer information against:
Security measures may include secure authentication, restricted administrative access, protected servers and databases, encrypted communication, monitoring, and appropriate backup procedures.
However, no internet-based system can guarantee absolute security. Customers should also protect their mobile devices, passwords, OTPs, and login credentials.
We do not sell customers' personal information. Information may be shared only when reasonably necessary with:
Such sharing will be limited to legitimate business, service, security, or legal purposes.
Customer information and transaction records will be retained only for as long as reasonably necessary to provide services and meet business, accounting, taxation, dispute-resolution, fraud-prevention, and legal obligations.
Certain transaction, KYC, invoice, or accounting records may need to be retained even after a scheme is completed or an account deletion request is received, where required or permitted by applicable law.
Subject to applicable law, customers may request:
For security purposes, we may verify the customer's identity before processing certain requests.
Customers who wish to request deletion of their account or eligible personal information may contact Rajadhani Gold & Diamonds through the official customer support channels.
Before completing a deletion request, we may verify the identity of the customer.
Certain records may be retained where required for legal, taxation, accounting, fraud-prevention, transaction verification, or dispute-resolution purposes.
We may contact customers regarding:
Promotional communications, where applicable, will be handled in accordance with applicable requirements and customer preferences.
Our website or mobile application may use trusted third-party services for payment processing, hosting, notifications, analytics, security, or other technical functions.
These third-party services may process limited information according to their respective privacy policies and applicable agreements.
Our Advance Gold Scheme services are intended for persons legally eligible to participate in the applicable transactions.
Where participation by a minor is permitted under applicable law or scheme rules, appropriate parent or legal guardian involvement may be required.
Rajadhani Gold & Diamonds may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The latest version of the Privacy Policy will always be made available on this website.
These Terms & Conditions govern participation in the Rajadhani Gold & Diamonds Advance Gold Scheme. Customers are requested to carefully read the applicable scheme details and conditions before registering or making payments.
Customers must provide accurate and valid information while registering for the Advance Gold Scheme. Registration may require:
The customer is responsible for ensuring that all submitted information is correct.
Customers must make payments according to the payment schedule and conditions applicable to the selected scheme. Payments may be accepted through approved methods such as:
A payment will be considered successful only after confirmation in the official transaction records of Rajadhani Gold & Diamonds.
Customers are advised to retain payment receipts and transaction references.
After a successful payment, the transaction will be updated in the customer's scheme account. Customers should verify their:
If any discrepancy is identified, the customer should contact Rajadhani Gold & Diamonds customer support promptly.
Online payments may occasionally be delayed, failed, reversed, or shown as pending due to banking networks, UPI systems, payment gateways, connectivity issues, or other technical reasons.
If an amount is debited but not reflected in the customer's scheme account, the customer should contact customer support with the relevant transaction reference.
Verification and reversal/refund timelines may depend on the bank or payment service provider involved.
Where a scheme requires periodic instalments, payments should be made according to the applicable scheme schedule. Missed, delayed, incomplete, or irregular payments may affect:
The specific rules applicable to missed or delayed payments will be governed by the terms of the scheme selected by the customer.
Unless expressly stated otherwise in a specific scheme, the applicable gold rate will be determined according to the scheme conditions and the rate applicable at the relevant time of purchase or redemption.
Payment into an Advance Gold Scheme does not automatically guarantee or lock a future gold rate unless the selected scheme specifically provides such a benefit.
After successfully completing the applicable scheme requirements, customers may use the eligible scheme amount and benefits toward the purchase of eligible jewellery/products from Rajadhani Gold & Diamonds, subject to the specific scheme conditions.
Customers may be required to complete identity and scheme verification before redemption.
Cash redemption or cash withdrawal will be available only where expressly permitted under the applicable scheme terms and applicable law.
At the time of jewellery purchase, the final invoice may include applicable charges such as:
Any discount, bonus, waiver, or special benefit will apply only according to the terms of the selected scheme.
Customers requesting cancellation or premature closure of a scheme will be subject to the conditions applicable to that specific scheme.
Benefits offered for successful completion of the scheme may not be available in the event of premature closure where this is provided in the scheme rules and permitted by applicable law.
Any eligible refund will be processed after necessary verification and according to applicable scheme conditions.
Refunds may be considered in cases such as:
Refund processing may require verification of the customer's identity, payment details, and scheme account.
Banking or payment gateway processing times may affect when the refunded amount appears in the customer's account.
Any bonus, discount, waiver, promotional benefit, or maturity benefit is subject to the conditions of the specific Advance Gold Scheme selected by the customer. Scheme benefits:
Customers should review the complete scheme details before enrolment.
Customers are responsible for protecting their registered mobile number, device, OTPs, passwords, and login credentials. Customers must never disclose:
Rajadhani Gold & Diamonds will never ask customers to disclose confidential banking passwords or PINs.
Any suspected unauthorised account activity should be reported immediately.
Rajadhani Gold & Diamonds reserves the right to verify customer information and restrict transactions where there is reasonable suspicion of:
Appropriate action may be taken in accordance with applicable law.
We aim to provide reliable access to our website and mobile application. However, temporary interruptions may occur due to:
Where a discrepancy occurs, verified official transaction and accounting records will be used to investigate and resolve the matter.
All purchases, payments, invoices, and scheme-related transactions are subject to applicable taxation, KYC, invoicing, and other legal or regulatory requirements in force at the relevant time.
Terms applicable to an existing scheme will be governed by the conditions accepted at the time of enrolment, subject to changes required or permitted by applicable law.
New schemes and promotional offers may have different conditions. Customers should carefully review the terms before joining a new scheme.
For questions regarding:
Please contact:
We aim to review and respond to customer concerns within a reasonable period.
Protect Your Account & Money
Rajadhani Gold & Diamonds will never ask you to share your:
OTP • UPI PIN • ATM PIN • CVV • Internet Banking Password
Do not share confidential banking or authentication information with anyone.
Always make payments only through official payment channels authorised by Rajadhani Gold & Diamonds.
If you notice any suspicious transaction or unauthorised activity, contact our customer support immediately.
By registering for or using the Rajadhani Gold & Diamonds Advance Gold Scheme, the customer confirms that they:
Your trust, privacy, and transaction security are important to Rajadhani Gold & Diamonds.